What to do
1. Fill out a form
We will need:
- The location you are trying to access public wireless internet from
- A description of the problem you're experiencing
Include additional information such as the wireless network name to assist with investigation.
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online.
Phone
Phone
Call 311 to make a report
415-701-2311 if calling from outside San Francisco
For TTY, press 7
Get help
Phone
415-701-2311 if you are calling from outside of San Francisco
For TTY, press 7
Last updated August 14, 2023