311 uses Verint as our customer relationship management (CRM) system for customer and case management. We offer access to Verint for other agencies to use to manage their cases - resources on using Verint are available here.
Resources
Verint access
Documents
User support and training
To request additional training, send an email to content.311@sfgov.org with the subject line "Request Verint Training"
User guide containing instructions on using basic features of Verint v15 for case management.
Documentation on specific buttons, icons, and actions available in the Verint v15 application
Verint login assistance
Username
For CCSF employees, your Verint username will be the username from your work email without the domain (e.g. john.doe@sfgov.org has a username of "john.doe")
Password assistance
For CCSF employees: use the standard CCSF portal password recovery process. You can also email dtis.helpdesk@sfgov.org, or call 415-581-7100 from 8am to 6pm Monday through Friday.
For non-CCSF agencies (for example Clear Channel, PG&E, Recology, USPS): reach out to content.311@sfgov.org with the subject "Email password assistance - External Agency"
Technical support and user setup
Reach out to content.311@sfgov.org