History

History of San Francisco 311 Customer Service Center

2018 |2007 |2006 | 2005 | 2004 | Pre-2004

2018

Deployment of the mobile field app 'Connected Worker' which allows staff to receive requests in the field on their handheld device and close the requests with photos. 4/27/18

Director Nancy Alfaro announced that 311 reached a major milestone when it took its 20 millionth call. 4/12/18

Addition of 'Blocked Driveways and Illegal Parking' service to the 311 mobile app allowing citizens to report Blocked Driveways, Double Parking, and Other Illegal Parking. 4/9/18

2017

Introduction of an 'Events Calendar' on the sf311.org website with 23 city departments contributing content and public event information. 7/1/17

19 millionth call answered. 3/16/17

2008

Mayor Gavin Newsom and City Administrator Edwin Lee Appoint Nancy Alfaro as the Director of the 311 Customer Service Center

January 4, 2008

2007

Mayor Gavin Newsom and City Administrator Edwin Lee Appoint Ed Reiskin as the Director of the City's New 311 Customer Service Center

July 20, 2007

Public Launch

March 29, 2007

2006

Construction Complete

September, 2006

Invitation to People with Disabilities for Work Station Demonstration

May, 2006

311 Lease Approved

March, 2006

2005

3-1-1 Customer Service Center Internal Citywide Project Kick-off

September, 2005

311 Project Kick-Off

July, 2005

311 Budget Approved

June, 2005

2004

Gartner Service Assessment

September, 2004

Pre-2004

Board of Supervisors R.694-03 - 311 Program

October, 2003

Board of Supervisors Status Hearing

February, 2003

311 Leg Analyst Report

October, 2002

ECD/DTIS Proposal

March 2002

Non-Emergency Dispatch Service Report

July, 2000

311 Chicago Tour

Summer 1999

Press Releases:
October 2, 2014 - City Leaders Ready for Busy October; Urge the Public to Call 9-1-1 for Emergencies Only; Use 3-1-1 for Everything Else
August 8, 2013 - Mobile Apps for Android and Apple IOS released - Mayor Lee Launches New Open311 Platform
September 2, 2011 - SF Weekly Web Awards 2011 - Best Local Government Site Winner:  San Francisco 311
March 2011 - The Bold Italic - Calls on 311
 

June 1, 2010 - Public Technology Institute - San Francisco 311 Designated as Citizen-Engaged Community

June 2, 2009 Press Release - Mayor Newsom Announces 311 Services using Twitter
 

Dec 11, 2008 - Mayor Newsom Introduces new 311 Online Services (Watch the Mayor's video introduction (youtube)Press Release)

 
June 25, 2008 Press Release - Mayor Newsom Announces 3 Millionth Call To 311
 
March 12, 2008 Press Release - Mayor Newsom Announces 2 Millionth Call To 311
 
October 24, 2007 Chronicle/SFGate article, SAN FRANCISCO 311 phone center marks millionth call
 
October 23, 2007 SFGTV - Mayor's Press Conference on One Million Calls to the 311 Customer Service Center
 
September 4, 2007 Chronicle/SFGate article, ON THE JOB: Pig balls and stuck skunks: A 311 customer service rep has a window onto San Francisco's secret heart.
August 27, 2007 Examiner article, Call center a boon to S.F.
311 on Channel 7 News
March 30, 2007 Chronicle article, Dial 311 -- for everything but emergencies

March 30, 2007 Examiner article, Call 311, get a live operator 24x7

March 29, 2007,Mayor's 311 Press Release

March 27, 2007 Examiner article, City Hall does customer service?
311 SFGTV Teaser Video
311: Revolution Video
311 Presentation (PowerPoint)