Contact Us Contact Us

Have a Question? Comment? Need Assistance? 

You can contact us through:

From within San Francisco:
3-1-1 (for TTY, press 7)
24 x 7 x 365
From outside San Francisco:
(415) 701-2311 (for TTY, press 7)
TTY direct: (415) 701-2323


Tweet requests for City and County of San Francisco Government information and services. Choose how to contact us 24 x 7. Call 3-1-1, visit, or download the new SF311 Mobile App on App Store or Google Play, or Tweet your request to SF311.

Remember, for a police, fire, medical, or other emergency, call 911 immediately. Tweets are not monitored all the time and cannot be used for emergency requests.

Sending Public Requests to SF311

You can always send a Public Mention by including "@SF311" in your Tweet.

Other people can view your request and response from SF311.

Sending Private Direct Messages to SF311

To keep your information private, send a Direct Message. The first time you send a Direct Message, follow these instructions:

  • Follow us at and

  • Tweet "@SF311 Follow Back Request"

  • SF311 reply will confirm set-up

Now you can send SF311 Direct Messages:

  • Add "@SF311" at beginning of your Tweet

  • Include request details including location when it applies

SF311 Replies

SF311 will confirm your request by providing a Service Request number, answer your question, or request additional information. Twitter is a third party service and the City and County of San Francisco cannot guarantee its availability or response time.