Have a Question? Comment? Need Assistance?
You can contact us through:
Tweet requests for City and County of San Francisco Government information and services. Choose how to contact us 24 x 7. Call 3-1-1, visit SF311.org, or download the new SF311 Mobile App on App Store or Google Play, or Tweet your request to SF311.
Remember, for a police, fire, medical, or other emergency, call 911 immediately. Tweets are not monitored all the time and cannot be used for emergency requests.
Sending Public Requests to SF311
You can always send a Public Mention by including "@SF311" in your Tweet.
Other people can view your request and response from SF311.
Sending Private Direct Messages to SF311
To keep your information private, send a Direct Message. The first time you send a Direct Message, follow these instructions:
Follow us at twitter.com/sf311 and
Tweet "@SF311 Follow Back Request"
SF311 reply will confirm set-up
Now you can send SF311 Direct Messages:
Add "@SF311" at beginning of your Tweet
Include request details including location when it applies
SF311 will confirm your request by providing a Service Request number, answer your question, or request additional information. Twitter is a third party service and the City and County of San Francisco cannot guarantee its availability or response time.