Mission and Vision Mission and Vision



"311 is now the official site for obtaining information, reporting problems or submitting service requests to the City and County of San Francisco."

-Mayor Gavin Newsom (December 11, 2008)





Provide a prompt, courteous, and professional customer service experience 24 hours a day to San Francisco residents, visitors, and businesses seeking general information, enabling the government to be transparent, responsive, effective, and efficient.

  • Serve as a single point of entry for and resolution of information and service requests
  • Continually integrate updated information from across the government
  • Enable improved government service delivery through performance reporting and analysis
  • Support emergency response for the government and community through information and communications