What to do
1. Fill out a form
Tell us about your complaint.
We will need:
- A description of the complaint
- The incident date and time
We will also ask for additional optional information. Provide as much information as you can to assist with investigating and addressing the complaint:
- Taxi company
- Cab number
- Driver name
- Driver badge number
- Driver physical description
- Vehicle description
- Start and end points of the trip route
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online.
Phone
Phone
Call 311 to make a report
415-701-2311 if calling from outside San Francisco
For TTY, press 7
Get help
Phone
415-701-2311 if you are calling from outside of San Francisco
For TTY, press 7
Last updated August 14, 2023