Report curb and sidewalk problems

Report sidewalks, curbs, and public stairways that are cracked, raised by tree roots, or have other defects including side sewer covers that need repair.

What to do

Learn more about Public Works' Sidewalk Inspection and Repair program on their website. 

1. Fill out a form

Describe the problem and where it is. 

We will need to know:

  • The location
  • The type of damage or problem

Include a photo and description of the location to assist with investigation and response. 

Report

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app. 

Phone

Phone

Call 311 to make a report

311

415-701-2311 if calling from outside San Francisco
For TTY, press 7

Mobile App

Mobile App

Use the SF311 Mobile App to make a report

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app

Get help

Phone

311

415-701-2311 if you are calling from outside of San Francisco

For TTY, press 7

Related

Report pothole and street issues

Report defects in streets including potholes, missing manhole covers, or faded street markings

Report a blocked pedestrian walkway or sidewalk

Request to remove an object that is blocking a walkway or sidewalk.

Report an issue with a parking or traffic sign

Report a speed limit, permit parking, street name, street cleaning, stop sign or other sign in need of repair.

SF311 mobile app

Last updated August 14, 2023

Departments

311 Customer Service Center
Public Works