What to do
To report a missed street cleaning route, use a different form instead.
1. Fill out a form
Describe the issue you want to report.
We will need:
- The location
- Nature of request
Include a photo to assist with identification and response.
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app.
Expected response time
Inspection times listed in calendar days.
- Transit shelter or platform: 3 days
- Add or remove garbage can: 20 days
- Damaged garbage can: 3 days
- Overflowing garbage can: 2 hours
- Toter left out: varies
Phone
Phone
Call 311 to make a report
415-701-2311 if calling from outside San Francisco
For TTY, press 7
Mobile App
Mobile App
Use the SF311 Mobile App to make a report
Download our mobile app to report a problem and track your request! Available on Android or iOS.
Learn more about the SF311 mobile app
Last updated August 14, 2023