What to do
If a fire hydrant is damaged, gushing water, or leaking a lot, call 911 immediately.
1. Fill out a form
Describe the issue you want to report. For example, water pooling in the street, a strong sewage odor, or a fire hydrant that has constant dripping or seeping from the base.
We will need:
- The location
- The type of issue
Include a photo for faster response.
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app.
Phone
Phone
Call 311 to make a report
415-701-2311 if calling from outside San Francisco
For TTY, press 7
Mobile App
Get help
Phone
415-701-2311 if you are calling from outside of San Francisco
For TTY, press 7
Last updated August 14, 2023