Homeless - Concern for Homeless Person Homeless - Concern for Homeless Person

Housing and Homeless Resources

Learn about Housing and Homeless Services offered through the Department of Homelessness and Supportive Housing.


Request Services

If the person(s) is exhibiting behavior that is endangering themselves or the public, or need immediate medical attention, Call 9-1-1 immediately. If the person(s) or public is not in any immediate danger, please see below.

Many of these non-emergency concerns can be reported using the SF311 mobile app.

Type of Concern


Family or Single Parent with Child/Children

Please see this link for information regarding Homeless Family assistance


Aggressive or Threatening Behavior: Person is acting in a violent or threatening manner on public or private property

You feel personally threatened
The person is holding a weapon
You witnessed an act of violence
You witnessed a serious crime
You want to report the destruction of public or private property
There is a situation in progress that could jeopardize the safety of the person and others

  • Call 9-1-1 Immediately

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Aggressive Pan Handling

If a person is endangering themselves or threatening others:

  • Call 9-1-1 Immediately

If the person(s) is aggressively asking for money:

  • Call Police Non-Emergency 415-553-0123

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Appears Intoxicated/under the Influence of Drugs: Person(s) appears to be underthe influence of alcohol or drugs

  • Call Police Non-Emergency 415-553-0123

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Concern for a Homeless Pet: Barking, Running Loose or Aggressive

If a person(s) or animal is in immediate jeopardy.

  • Call 9-1-1 Immediately

If not:

  • Call Police Non-Emergency 415-553-0123

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Cursing, Yelling and other Loud Noises:

If a person appears threatening or endangering others

  • Call 9-1-1 Immediately

If not:

  • Call Police Non-Emergency 415-553-0123

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Debris and Abandoned Shopping Carts

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Encampment: Makeshift shelter has been constructed on private or public property. Makeshiftshelter includes: tents, vehicles, blankets, sleeping bags, boxes, etc.

To report an encampment:

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Human/Animal or Hazardous Waste: Person(s) have left human/animal or hazardous waste suchas hypodermic needles, feces, cloth soiled by body fluids, etc.
To report these conditions:

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Person Laying on Sidewalk: Person(s) appears to be asleep in a public or privateplace.

There can be many reasons for someone to be in a sedated or non-responsive state, including serious medical problems. You should notattempt to touch or move the individual to assess the condition.

If unsure whether medical care is needed:

  • Call 9-1-1 Immediately

If reason is clearly known NOT to be medical (such as intoxication or person is breathing and sleeping)

  • Call Police Non-Emergency 415-553-0123

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Persons(s) are behaving in a waywhere they could cause harm to themselves or others.

  • Call 9-1-1 Immediately

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State of Homelessness in the City

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Trespassing and Blocking Entrances: Trespassing includes any instance of an uninvitedperson not willing or not able to leave a person’s private property or place of business

If the Person(s) appears to be asleep in a public or private place. There can be many reasons for someone to be in a sedated or non-responsive state, including serious medical problems. You should not attempt to touch or move the individual to assess thecondition.

If unsure whether medical care is needed:

  • Call 9-1-1 Immediately

If reason is clearly known NOT to be medical (such as intoxication or person is breathing and sleeping)

  • Call Police Non-Emergency 415-553-0123

Person is responsive and acting in an aggressive or abusive manner

  • Call 9-1-1 Immediately

Person is responsive, non-threatening and does not appear to have an emergency medical problem.

  • Call Police Non-Emergency 415-553-0123

Person has left the scene and you would like to report the incident to the police.

  • Call 9-1-1 Immediately

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Well-Being Check Appears to be in Distress or Mentally Ill

If person is behaving in a way where they could cause harm to themselves or others:

  • Call 9-1-1 Immediately

If not:

  • Call Police Non-Emergency 415-553-0123

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