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Tweet requests for City and County of San Francisco Government information and services. Choose how to contact us 24 x 7. Call 3-1-1, visit SF311.org, or download the new SF311 Mobile App on App Store or Google Play, or Tweet your request to SF311.

Remember, for a police, fire, medical, or other emergency, call 911 immediately. Tweets are not monitored all the time and cannot be used for emergency requests.

Sending Public Requests to SF311

You can always send a Public Mention by including "@SF311" in your Tweet.

Other people can view your request and response from SF311.
 

Sending Private Direct Messages to SF311

To keep your information private, send a Direct Message. The first time you send a Direct Message, follow these instructions:

  • Follow us at twitter.com/sf311 and

  • Tweet "@SF311 Follow Back Request"

  • SF311 reply will confirm set-up

Now you can send SF311 Direct Messages:

  • Add "@SF311" at beginning of your Tweet

  • Include request details including location when it applies
     

SF311 Replies

SF311 will confirm your request by providing a Service Request number, answer your question, or request additional information. Twitter is a third party service and the City and County of San Francisco cannot guarantee its availability or response time.
 

Still Have Questions about SF311 on Twitter?

Visit our Twitter FAQ.