Vision and Mission


The San Francisco 311 Customer Service Center is the primary point of contact for City and County of San Francisco government general services.

  "311 is now the official site for obtaining information, reporting problems 

        or submitting service requests to the City and County of San Francisco."

-Mayor Gavin Newsom

December 11, 2008



Provide a prompt, courteous, and professional customer service experience 24 hours a day to San Francisco residents, visitors, and businesses seeking general information, enabling the government to be transparent, responsive, effective, and efficient.



  • Serve as a single point of entry for and resolution of information and service requests
  • Continually integrate updated information from across the government
  • Enable improved government service delivery through performance reporting and analysis
  • Support emergency response for the government and community through information and communications