Track Service Request

Please note:

  • Some users may get an error when they click "Check Status." Clicking a second time usually resolves the problem.
  • If you get "No matching service request was found," try again without using your email address.
  • Anonymous requests can be tracked on line using just the tracking number. More information is available if the email address is provided in addition to the tracking number.
  • You may view a copy of your submitted request. Note: Copies of MTA feedback reports are not available on line.
  • Twitter users should use their "TwitterID@twitter" (no .com) as the email address to check their requests.
  • Service request status shows either 'open' or 'closed' only.
  • To follow up or close your existing service request, please call 3-1-1 (24 hours a day, 365 days a year).