Report Water Waste

If this is a police, fire, medical, or other emergency, please call 911 immediately. If you are reporting a water main break or other water emergencies, please call 311 or click here. To report a leaking fire hydrant, please click here.
 
This ticket is designed for reporting outdoor water waste that falls under the following categories:
  • Washing sidewalks, driveways, plazas, and other outdoor hardscapes for reasons other than health, safety, or to meet City of San Francisco standards for sidewalk cleanliness and in a manner that causes runoff to storm drains and sewer catch basins.
  • Watering outdoor landscapes in a manner that causes runoff to sidewalks, streets, and hardscapes.
  • Using a hose, without a shut-off nozzle, for any purpose.
  • Using drinking water in fountains or decorative water features unless the water recirculates.
  • Watering outdoor landscapes with potable water during and within 48 hours after measurable rainfall.

An exact address for the location of water waste is required for the SFPUC to take action. Additional information such as photographs may prove helpful for responding to occurrences of water waste.  

 

To notify City departments of a potential wasteful water practice, select where the water use was observed. 

 

Select from the list to report a problem
Expected Response Time
 Waste of water at a city park  1 business day
 Flooding on Public Street or Sidewalk (not from a Building/Property)  4 - 8 hours
Waste of water on residential, commercial, or industrial properties and facilities
1 week

 

 

What Are Wasteful Water Practices?  

With California still recovering from extreme drought conditions, the San Francisco Public Utilities Commission (SFPUC) has adopted permanent water waste restrictions to reduce water use and follow water-wise conservation practices. For more information about the permanent water waste restrictions, including our FAQs, visit www.sfwater.org/waterwaste.

If you think you see wasteful water practices occurring, please consider talking with neighbors and businesses about the importance of conserving water and letting them know about free assistance, publications, and water conservation tips available through the SFPUC. For more information, please visit www.sfwater.org/conservation.

Note that not all visible water use is wasteful or means that a home, building or site’s overall water use is inefficient. The SFPUC reviews all water waste reports submitted to 311, and may issue warning letters to sites identified. Focus is given to sites where significant, frequent or continuous outdoor water waste may be occurring and not on one-time incidents. Multiple reports made by the same person for the same incident will not result in additional actions taken by the SFPUC.

 


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