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Do you need assistance?
Dial 3-1-1 (within SF only)
or 415-701-2311
415-701-2323 TTY
24 hours a day, 365 days a year

Provide feedback to SF311

Homeless – Complaints about Homelessness

 

 

 


 

Trespassing and Blocking Entrances

Trespassing includes any instance of an uninvited person not willing or not able to leave private property or place of business:

Person is unresponsive. Appears to be: sleeping, unconscious, ill or injured.  Call 9-1-1

Person is responsive and acting in an aggressive or abusive manner - Call 9-1-1

Person is responsive, non-threatening and does not appear to have an emergency medical problem - Call Police Non-Emergency at 553-0123

Person has left the scene; file a police report - Call Police Non-Emergency at 553-0123

 

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Encampment

Makeshift shelter has been constructed on private or public property. Makeshift shelter includes: tents, vehicles, blankets, sleeping bags, boxes, etc.

  1. Encampment has been abandoned and clean up is required

Call 3-1-1 Customer Service Center. 3-1-1 is a free telephone call and the center is open 7 days a week, 24 hours a day. The center will dispatch a Public Works crew to deconstruct the encampment, remove the materials and contents, and clean the area if needed.

  1. Encampment is occupied - Call Police Non-Emergency at 553-0123

 

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Human and Hazardous Waste

Human waste or hazardous waste such as hypodermic needles, cloth soiled by body fluids, etc. Call 3-1-1 or submit a service request for Sidewalk Cleaning

 

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Debris

Non-hazardous waste left on public property.  Call 3-1-1 or submit a service request for Sidewalk Cleaning.

 

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Abandoned Shopping Carts

Abandoned shopping cart (with or without contents) on private or public property.  Call 3-1-1 or submit a service request.

To view additional information about abandoned carts, storage of cart contents, places to store personal items, go to: http://sf311.org/index.aspx?page=230

 

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Nuisance Behavior

Person acting in a non-violent, disruptive manner.  If behavior is occurring on private property, see Trespassing for information.  If behavior is occurring on public property, call Police Non-Emergency at 553-0123.

  • Non-Violent Behavior can include:
  • Intoxication, Drinking alcoholic beverages, Drug usage
  • Cursing, Yelling and other Loud Noises
  • Aggressive Pan Handling
  • Urinating, Defecating in public
  • Smoking in a prohibited area
  • Littering/Dumping Garbage

 

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Sleeping in Public

Person(s) appears to be asleep in a public or private place.  There can be many reasons for someone to be in a sedated or non-responsive state, including serious medical problems. You should not attempt to touch or move the individual to assess the condition.  Call 9-1-1 unless the reason is clearly known not to be medical (such as intoxication), then call Police Non-Emergency 553-0123.

 

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Violent or Threatening Behavior

Person is acting in a violent or threatening manner on public or private property - Call 9-1-1

 

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Appears to be Ill

Someone appears to be physically ill, injured or a danger to themselves or others - Call 9-1-1

 

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Personal or Public Safety in Jeopardy

Persons(s) are behaving in a way where they could cause harm to themselves or others - Call 9-1-1

 

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Appears Intoxicated

Person(s) appears to be under the influence of alcohol or drugs - Call Police Non-Emergency at 553-0123

 

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Appears to be in Distress

Person(s) appears to be in poor physical or emotional condition - Call 9-1-1

 

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Complaint about Pet: Barking, Waste, Running Loose, Aggressive.

If the health or safety of any person is in immediate jeopardy, Call 9-1-1

Barking, Noisy dogs, Call Police Non-Emergency 553-0123

Runny loose, no leash – Call Animal Care and Control at 554-6364

Report Dog Bite – Call Animal Care and Control at 554-9422

Vicious and Dangerous Dog, Call Animal Care and Control at 554-9213 or 554-9214

Poor condition, needs help – Call Animal Care and Control at 554-6364

Animal waste on public sidewalk or street - Call 3-1-1 or submit a service request.

 

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State of Homelessness in the City, Neighborhood

Call the Mayors Office of Neighborhood Services (MONS) at 415-554-7111, between 8:30am and 5:30pm, Monday through Friday.

 

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Don't Like the Location of a Shelter

Call the Mayors Office of Neighborhood Services (MONS) at 415-554-7111, between 8:30am and 5:30pm, Monday through Friday.

 

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Last updated: 5/17/2010 3:10:24 PM