Track Service Request

Please note:

• Some users may get an error when they click "Check Status." Clicking a second time usually resolves the problem.
• If you get "No matching service request was found," try again without using your email address.
• Anonymous requests can be tracked on line using just the tracking number. More information is available if the email address is provided in addition to the tracking number.
  • You may add notes to your existing request.
  • You may view a copy of your submitted request. Note: Copies of MTA feedback reports are not available on line.
• Twitter users should use their "TwitterID@twitter" (no .com) as the email address to check their requests.
• Service request status shows either 'open' or 'closed' only.
• To follow up or close your existing service request, please call 3-1-1 (24 hours a day, 365 days a year).

We're looking for a web developer so we can make checking your request easier. If you are
interested or know someone who can help, check our job posting.